HANA Enterprise Cloud - Does High Availability and Disaster recovery supported in this environment?

SAP HANA Enterprise Cloud SLA Components for high availability include:

  • 24x7 customer support availability.
  • 99,5% combined monthly availability of DC, HW, HDB, application uptime.
  • Data center availability 100%.
  • Power availability 100%.
  • Disaster Recovery is available as an additional service with 3 options to choose from. Platinum level is 4 hours RTO(Recovery Time Objective).
SAP also offers custom services for HEC.
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