SAP HANA Enterprise Cloud SLA Components for high availability include:
- 24x7 customer support availability.
- 99,5% combined monthly availability of DC, HW, HDB, application uptime.
- Data center availability 100%.
- Power availability 100%.
- Disaster Recovery is available as an additional service with 3 options to choose from. Platinum level is 4 hours RTO(Recovery Time Objective).
SAP also offers custom services for HEC.