SAP HANA Cloud Interview Questions?

1. What is SAP HANA Cloud Platform?
SAP HANA Cloud Platform, the in-memory Platform-as-a-Service offering from SAP, enables
customers and developers to build, extend, and run applications on SAP HANA in the cloud. With
flexible subscription models and optional services for apps, database, and infrastructure, it provides
instant access to the full power of SAP HANA. SAP HANA Cloud Platform includes the following
services:

SAP HANA AppServices is ideal for the creation of innovative, consumer grade applications, and
for the extension of cloud and on premise applications. It is packed with features that enable the
real-time, secure applications required to succeed in today’s always-on, mobile, social and data
driven world. It includes support for integration, analytics, mobile, portals and collaboration, and is
available by purchasing license and infrastructure subscriptions. SAP HANA AppServices builds on
the capabilities of SAP HANA DB Services.

SAP HANA DB Services is an easy, low cost way to be up and running with a fully supported SAP
HANA system with monthly license and infrastructure subscriptions. With monthly subscriptions in
configurations from 128GB to 1TB, SAP HANA DB Services delivers fast provisioning of SAP HANA and hardware, and includes a cloud management console for easy configuration and administration.

It allows customers to build real time analytic applications using the development capabilities of SAP
HANA.SAP HANA Infrastructure Services enables customers to quickly deploy and manage their prelicensed SAP HANA instances without hardware investments and setup time, by purchasing
infrastructure subscriptions. Available in configurations ranging from 128GB to 1TB, SAP’s
infrastructure subscription is a scalable, affordable way to deploy SAP HANA licenses in the cloud.
Also included is the SAP Data Services component of SAP HANA Cloud Integration, providing
seamless integration with SAP back-ends and heterogeneous sources.

2. How do customers, partners and developers purchase SAP HANA Cloud Platform?
All three services described above are available for the first time via SAP HANA Marketplace.
Information about individual offerings is detailed below.

3. Can customers buy individual SAP HANA Cloud Platform services, or must they be
purchased together?
Customers can purchase the suite of offerings, or any of the three services individually.

4. Who provides the hosting services for this offering?
All hosting services are provided by SAP.

5. SAP HANA Cloud Platform is not a new product. What is the significance of the March 2014
announcement?
While SAP HANA Cloud Platform and its predecessors have indeed been part of the SAP portfolio,
this announcement is significant for several reasons:
• It marks the first time that SAP HANA Cloud Platform consists of a suite of three offerings:
Infrastructure Services, DB Services and AppServices. This consolidation is part of a major effort
to drive simplicity of multiple cloud offerings from SAP.
• It marks the official launch of SAP HANA DB Services -- an easy, low cost way to be up and running
with a fully supported SAP HANA system with monthly license and infrastructure subscriptions. With
SAP HANA DB Services, customers can gain access to SAP HANA in as little as 30 minutes, and
immediately benefit from a unified platform service for next-gen apps. It also provides native HANA
development with HANA Extended Application Services XS engine and SAP River, enabling creation
of real time analytic applications in the cloud.
• It marks the first time that this comprehensive set of services is available for purchase via SAP
HANA Marketplace. This milestone reflects the growing importance of SAP HANA Marketplace,
which is the key destination for all elements of the SAP ecosystem (developers, customers and
partners) to find, buy and sell new innovations powered by SAP HANA Cloud Platform.
6. What is the difference between SAP HANA Cloud Platform and SAP HANA Enterprise
Cloud?
SAP HANA Cloud Platform is for customers who wish to:
• build, extend and run next-generation applications on SAP HANA in the cloud, and
• quickly deploy SAP HANA licenses and/or apps without hardware investment
SAP HANA Enterprise Cloud is an enterprise-class managed cloud offering that
• provides infrastructure and managed services on a monthly subscription basis, and
• is ideally suited for applications such as SAP Business Suite and SAP Business Warehouse, and for
complex landscapes.

7. For the 20,000 developers currently using the free edition of the SAP HANA Cloud Platform,
how does SAP support them going forward? Will the free edition be available for a limited
time?
We continue to offer a free edition of SAP HANA AppServices, which is designed for developers to
learn about and build on the SAP HANA Cloud Platform. The free edition now offers access to a
shared SAP HANA instance for development, with additional planned capabilities coming soon.

8. What are the differences between the free and the Starter Edition of SAP HANA Cloud
Platform?
The free edition allows developers to learn about and build initial applications with SAP HANA CloudPlatform. For ongoing projects and larger developments, we encourage developers to evaluate the new Starter Edition of SAP HANA Cloud Platform, along with the SAP PartnerEdge Application
Development Program.

9. SAP recently announced that it is joining Cloud Foundry Foundation. How it this related to
the announcement of the new SAP HANA Cloud Platform?
SAP announced that it has joined Cloud Foundry Foundation as a Platinum member, which further
underlines our commitment to the open source community. We are excited about the opportunity to
join the Foundation, and look forward to working with key partners in the industry to further shape
open source innovation. We will provide additional details as the Foundation is formed over the next
several quarters.
SAP HANA Infrastructure Services
This FAQ is created for informational purposes and nothing herein shall be deemed to create additional
warranty obligations. For clarification, this document shall not be deemed “Documentation” as set forth in the
Software License Agreement governing the use of SAP HANA Infrastructure Services by SAP.

General
1. What is SAP HANA Infrastructure Services?
• SAP HANA Infrastructure Services is a cloud delivery option for SAP HANA infrastructure. It allows customers to quickly deploy and manage their existing SAP HANA licenses without hardware
investments and setup time.
• It is an SAP provided and supported cloud service for SAP HANA. SAP HANA Infrastructure Services
provides customers the ability to quickly provision SAP HANA in the cloud. It includes provisioning of SAP HANA Platform edition as well as SAP HANA Cloud Integration for data services (HCI), a cloudbased
ETL tool to help extract, transform and load data from SAP Business Suite and other sources
(e.g. 3rd party databases) into SAP HANA. This cloud service currently supports 4 different memory
configurations (128GB, 256GB, 512GB and 1 TB).

2. Is SAP HANA Cloud Platform appropriate for my needs?
SAP HANA Infrastructure Services supports SAP HANA based use cases and is appropriate for:
• Analytical and transactional use cases
• Innovative big data, text and predictive use cases
• Data exploration use cases
However, SAP HANA Infrastructure Services is not suitable for SAP BW or SAP Business Suite,
which are better suited to SAP HANA Enterprise Cloud, as stated above.

3. How is SAP HANA Infrastructure Services licensed?
SAP HANA Infrastructure Services is provided via a monthly subscription. Customers bring their
on- premise SAP HANA licenses which will be deployed on their SAP HANA Infrastructure
Services. It automatically provides the provisioning of SAP HANA software.
4. What is the duration of the SAP HANA Infrastructure Services license?
SAP HANA Infrastructure Services is licensed on a monthly subscription basis with no longterm
commitments.
5. Does SAP offer shorter term licenses?
For shorter term licenses, SAP HANA One on AWS is available with an hourly pricing model.
6. How can I buy SAP HANA Infrastructure Services?
• SAP HANA Infrastructure Services is available on the SAP HANA Marketplace and is billed on an
automatically renewing, advance, monthly subscription basis. Existing SAP customers who are set up
as e-buyers can buy SAP HANA Infrastructure Services on SAP HANA Marketplace immediately, and
can be billed using SAP invoicing.
• Customers in the US & Canada can also buy with a major credit card. First-time buyers, including
SAP customers not set up for e-buying on the SAP Store, should first register on SAP Store and
obtain a Customer ID. Once a Customer ID is received, they can go to the SAP HANA Marketplace
and buy SAP HANA Infrastructure Services using invoicing (or for customers in the US & Canada,
invoicing or a major credit card).
• An email notification is sent out 2 weeks before a customer is billed.
7. How does SAP HANA Infrastructure Services compare to SAP HANA on premise?
SAP HANA Infrastructure Services allows fast deployment, operational flexibility, and faster timeto-
market to develop and deploy use cases that require up to 1TB memory. SAP HANA onpremise
is recommended for use cases that require larger data sets.
8. How does SAP HANA Infrastructure Services compare to SAP HANA Enterprise Cloud
(HEC)?
The SAP HANA Enterprise Cloud is ideal for applications such as SAP Business Suite and SAP
NetWeaver Business Warehouse, along with custom SAP HANA applications. SAP HANA Enterprise
Cloud is delivered as a fully managed offering with a wide range of services, and is an ideal choice
for large enterprises.
9. How much does SAP HANA Infrastructure Services cost?
Please visit SAP HANA Marketplace for pricing and subscription details.
Getting Started and Deployment Considerations
1. What is the maximum database size for SAP HANA Infrastructure Services?
1TB of memory is the largest memory configuration available for SAP HANA Infrastructure Services.
However, actual available memory may be less than the configured memory due to overhead (from
hypervisor/VM etc.).
2. What do I do if I exceed the maximum database size?
Consider using SAP HANA on premise or SAP HANA Enterprise Cloud, if you exceed SAP
HANA Infrastructure Services current offering.
3. Can I have an SAP HANA cluster for scale-out?
This is not currently supported or permitted for SAP HANA Infrastructure Services. However, the 1TB
option is delivered in a scale-out configuration.
4. How do I load data to my SAP HANA Infrastructure Services instance?
SAP HANA Infrastructure Services is pre-configured with SAP HANA Cloud Integration for data
services, an ETL tool to load data from SAP Business Suite, 3rd party databases (Oracle, DB2, SQL
Server or mySQL) and files. Details on supported versions can be found in SAP HANA Cloud
Integration Product Availability Matrix.
5. What if my source data is not in the same structure as the tables in SAP HANA Infrastructure
Services instance?
With SAP HANA Cloud Integration for data services you can replicate the data and define how the
data is mapped to your database schema. In this mapping process you can use functions for complex
mappings, join multiple tables, filter, or aggregate data. All mappings and transformations are defined
through a web- based, wizard driven UI.
6. Can I schedule regular delta loads to make sure that the data in my SAP HANA Infrastructure
Services instance is up-to-date?
Using SAP HANA Cloud Integration for data services, you can model delta load data flows via the webbased
UI using the available delta information in your source system (e.g. delta queues for SAP
Business Suite or timestamp columns) and schedule these loads using the built-in scheduler. An
operator dashboard is available through the same UI to check the status of the loads with drill-down to
error and trace logs.
7. How is my data secured during the transfer from on premise to the cloud?
SAP HANA Cloud Integration for data services comes with a small on premise agent. The agent is
installed close to your source systems to extract the data, package it and send it over HTTPS to the HCI
instance loader. There is no need to set up a virtual private network between the HCI instance and the
datacenters where your data resides. The agent enables simple HTTPS communication between onpremise
and cloud configurations.
8. What is the performance on SAP HANA Infrastructure Services compared to SAP HANA on
premise?
For a similar number and type of CPU cores, memory and I/O configuration, SAP HANA Infrastructure
Services compares favorably to SAP HANA on premise. Your actual performance will vary based on the
nature of workload.
9. If SAP or another source system is connecting from onsite to SAP HANA Infrastructure
Services, what is the network bandwidth?
Network bandwidth in this case is dependent on the bandwidth available at the onsite location.
10. What happens if there is a hardware failure?
If your SAP HANA Infrastructure Services instance fails, you will still have access to data and log
volumes.
11. What are the resources and guides available to help customers?
To help support customers with operations and troubleshooting, the SAP HANA Cloud Platform
includes:
• SAP HANA technical documentation
• FAQs
• Quick Start guides
• SAP Support services
• SAP HANA Academy training
• Access to a community forum
12. How is maintenance managed?
SAP HANA upgrades are made available to the customers to manage maintenance. Customers
would need to download and install SAP HANA upgrades using the SAP HANA Cloud Console.
Security, Data Loading & Backup
1. How do I recover lost data?
Your SAP HANA Infrastructure Services instance is configured to back up data and logs to a separate
storage volume from which data can be recovered. Log backup is performed periodically as needed.
Data backup is recommended periodically and before any system upgrade to protect data and SAP
HANA artifacts. You can use SAP HANA Studio for all backup and recovery or SAP HANA Cloud
Management Console for data backup and recovery.
2. What happens to my data when I shut down my SAP HANA Infrastructure Services instance?
Your SAP HANA Infrastructure Services instance is backed up by persistent storage and will
remain attached until you terminate the instance.
3. How secure is the SAP HANA Infrastructure Services environment for my company’s
data?
• SAP HANA Infrastructure Services provides a very secure environment for your company's data.
Each customer is assigned to a VLAN. Multiple services under the same account are assigned to
the same VLAN. Therefore, a customer will need to know just one user id/password combination for
the services under that account. Instructions for setting up VPN access to your SAP HANA
Infrastructure Services can be found in the Quick Start Guide.
• Data stored in SAP HANA is protected via regular SAP HANA security capabilities (authentication
and authorization).
• Shipping of the customer data between a customer site and the SAP HANA Infrastructure Services is
handled securely via encryption, if applicable. The customer is responsible for encrypting and
decrypting the data. Hence, only the customer has access to un-encrypted data.
4. How is the process of initial loading of the data into SAP HANA Infrastructure Services
handled?
• Physical Media: The customer creates an archive file with the data, then compresses and encrypts the
archive file.
• This can be shipped on customer- provided media (CD, DVD, USB storage) to the SAP HANA
Infrastructure Services data center where SAP HANA Infrastructure Services operations will perform
a virus scan and transfer the data file to the customer VLAN. The customer is then responsible for
decrypting, uncompressing and loading the data into their SAP HANA Infrastructure Services
instance. Note that the encryption key stays with the customer at all times.
• Electronic Transfer: The customer will be provided access to a SFTP server with a user and password
(password to be reset at first login). The customer can then transfer the data directing over the network
into SAP HANA Infrastructure Services instance. This may not be a viable option for larger data
volumes.
5. Can a backup of my SAP HANA Infrastructure Services instance be restored to an on premise
instance of SAP HANA?
Yes, as long as your SAP HANA Infrastructure Services and SAP HANA on premise licenses are
valid and the SAP HANA versions match, backup data can be transferred. Please follow your
license agreements carefully before you transfer any data between SAP HANA Infrastructure
Services and SAP HANA on premise.
Cancellation Process
1. How do the customers cancel their subscription?
Cancellation requires 10 days advance notice. Customers can trigger their cancellation through the
SAP HANA Infrastructure Services support system (OSS). SAP processes the payment,
decommissions the server at termination date, and makes data available to the customer. All
communications are made through OSS messages.
2. How do the customers recover their data after cancelling their subscription?
All the data and the 3rd party application images belong to the customer. To recover these
after the customer cancels his subscription, the customers can use the following services:
• Take a complete data backup. This backup can be transferred to any SAP HANA system with
valid license to recover
• Export SAP HANA artifacts using SAP HANA Studio or command line tools and import into any
SAP HANA system
• Request data to be mailed to the customer via high capacity HDDs for exceptionally large volumes of
data
3. How long after cancellation can the customers recover their data?
Customers will have access to backup volumes for 30 days after the cancellation of the service.
SAP HANA DB Services
For customers who want access to SAP HANA but who don’t yet have a HANA license, SAP is now introducing
SAP HANA DB Services. This provides a monthly subscription to the HANA license, as well as SAP certified
infrastructure in the cloud. SAP HANA DB Services allows customers to build real time analytic applications
using the development capabilities of SAP HANA.
This FAQ is created for informational purposes and nothing herein shall be deemed to create additional
warranty obligations. For clarification, this document shall not be deemed “Documentation” as set forth in
the Software License Agreement governing the use of SAP HANA DB Services by SAP.
GENERAL
1. What is SAP HANA DB Services?
SAP HANA DB Services is a cloud delivery option for SAP HANA license and infrastructure. It is an
easy, low cost way to be up and running with a fully supported SAP HANA system with monthly
license and infrastructure subscriptions, and it allows customers to build real time analytic
applications using the development capabilities of SAP HANA. With monthly subscriptions in
configurations from 128GB to 1TB, SAP HANA DB Services delivers fast provisioning of SAP HANA
and hardware, and includes a cloud management console for easy configuration and administration.
2. Is SAP HANA DB Services appropriate for my needs?
SAP HANA DB Services supports SAP HANA based use cases and is appropriate for:
• Analytical and transactional use cases
• Innovative big data, text and predictive use cases
• Data exploration use cases
However, SAP HANA DB Services is not suitable for SAP BW or SAP Business Suite, which are
better suited to SAP HANA Enterprise Cloud, as stated above.
3. How is SAP HANA DB Services licensed?
SAP HANA DB Services is provided via a monthly subscription, and is available in two editions, Base
and Platform. The Base Edition includes core DB services, development services, and libraries, while
the Platform Edition also includes advanced features such as predictive, search, graph, text analysis,
and geo-spatial.
4. What is the duration of the SAP HANA DB Services license?
SAP HANA DB Services is licensed on a monthly subscription basis with no long-term commitments.
5. Does SAP offer shorter term licenses?
For shorter term licenses, SAP HANA One on AWS is available on an hourly subscription basis.
6. How can I buy SAP HANA DB Services?
• SAP HANA DB Services is available on the SAP HANA Marketplace and is billed on an
automatically renewing monthly subscription basis. Existing SAP customers who are set up as ebuyers
can buy SAP HANA DB Services on SAP HANA Marketplace immediately, and can be billed
using SAP invoicing.
• Customers in the US & Canada can also buy with a major credit card. First-time buyers, including
SAP customers not set up for e-buying, should first register on SAP HANA Marketplace and obtain
a Customer ID. Once the Customer ID is received, they can go into SAP HANA Marketplace and
buy SAP HANA DB Services using invoicing (or for customers in the US & Canada, invoicing or a
major credit card).
7. How does SAP HANA DB Services compare to SAP HANA on premise?
SAP HANA DB Services allows fast deployment, operational flexibility and faster time-to-market to
develop and deploy use cases that require up to 1TB memory. SAP HANA on premise is
recommended for use cases that require larger data sets.
8. How does SAP HANA DB Services compare to SAP HANA Enterprise Cloud (HEC)?
SAP HANA Enterprise Cloud is ideal for applications such as SAP Business Suite and SAP
NetWeaver Business Warehouse, and for custom SAP HANA applications. It is delivered as a fully
managed offering with a wide range of services, and is an ideal choice for large enterprises.
9. How does SAP HANA DB Services compare to SAP HANA One?
SAP HANA DB Services is provided by SAP, and is available via monthly subscription in
configurations ranging from 128GB to 1TB. There are two editions of the offering, Base and
Platform (see above).
SAP HANA One is a limited HANA instance hosted by Amazon Web Services (AWS), and is available
via hourly subscription.
10. How much does SAP HANA DB Services cost?
Please visit SAP HANA Marketplace for pricing and subscription.
GETTING STARTED AND DEPLOYMENT CONSIDERATIONS
1. What is the maximum database size for SAP HANA DB Services?
1TB of memory is the largest memory configuration available for SAP HANA DB Services. However,
actual available memory may be less than the configured memory due to overhead (from
hypervisor/VM etc.).
2. What do I do if I exceed the maximum database size?
Consider using SAP HANA on premise or SAP HANA Enterprise Cloud, if you exceed SAP HANA DB
Services’ current offering.
3. How do I load data to my SAP HANA DB Services instance?
SAP HANA DB Services is preconfigured with SAP HANA Cloud Integration for data services, an ETL
tool to load data from SAP Business Suite, 3rd party databases (Oracle, DB2, SQL Server or mySQL)
and files. Details on supported versions can be found in SAP HANA Cloud Integration Product
Availability Matrix.
4. What if my source data is not in the same structure as the tables in SAP HANA DB
Services instance?
With SAP HANA Cloud Integration for data services, you can replicate the data and define how the
data is mapped to your database schema. In this mapping process you can use functions for complex
mappings, join multiple tables, filter, or aggregate data. All mappings and transformations are defined
through a web-based, wizard driven UI.
5. Can I schedule regular delta loads to make sure that the data in my SAP HANA DB
Services instance is up to date?
Using SAP HANA Cloud Integration for data services, you can model delta load data flows via the webbased
UI using the available delta information in your source system (e.g. delta queues for SAP
Business Suite or timestamp columns), and schedule these loads using the built-in scheduler. An
operator dashboard is available through the same UI to check the status of the loads with drill-down to
error and trace logs.
6. How is my data secured during the transfer from on premise to the cloud?
SAP HANA Cloud Integration for data services comes with a small on premise agent. The agent is
installed close to your source systems to extract the data, package it and send it over HTTPS to the
HCI instance loader. There is no need to set up a virtual private network between the HCI instance
and the datacenters where your data resides. The agent enables simple HTTPS communication
between on premise and cloud configurations.
7. What is the performance on SAP HANA DB Services compared to SAP HANA on
premise?
For a similar number and type of CPU cores, memory and I/O configuration, SAP HANA DB
Services compares favorably to SAP HANA on premise. Your actual performance will vary based on
the nature of workload.
8. If SAP or another source system is connecting from onsite to SAP HANA DB Services,
what is the network bandwidth?
Network bandwidth in this case is dependent on the bandwidth available at the onsite location.
9. What happens if there is a hardware failure?
If your SAP HANA DB Services instance fails, you will still have access to data and log volume.
10. What are the resources and guides available to help customers?
• FAQs
• Quick Start Guide
11. How is maintenance managed?
HANA upgrade is made available to the customers to manage maintenance. Customers would need to
download and install HANA upgrade using HANA Cloud Console.
SECURITY, DATA LOADING AND BACKUP
1. How do I recover lost data?
Your SAP HANA DB Services is configured to back up data and logs to a separate storage volume
from which data can be recovered. Log backup is performed periodically as needed. Data backup is
recommended periodically and before any system upgrade to protect data and SAP HANA artifacts.
You can use SAP HANA Studio for all backup and recovery or SAP HANA Cloud Management
Console for data backup and recovery.
2. What happens to my data when I shut down the SAP HANA DB Services instance?
Your SAP HANA DB Services instance is backed up by persistent storage, and will remain attached
until you terminate the instance.
3. How secure is the SAP HANA DB Services environment for my company’s data?
• SAP HANA DB Services provides a very secure environment for your company's data. Each
customer is assigned to a VLAN. Multiple services under the same account are assigned to the same
VLAN. Therefore, a customer will need to know just one user id/password combination for the
services under that account. Instructions for setting up the VPN access to your SAP HANA
Infrastructure Services can be found in the Quick Start Guide.
• Data stored in SAP HANA is protected via regular SAP HANA security capabilities
(authentication and authorization).
• Shipping of the customer data between the Customer site and the SAP HANA DB Services is
handled securely via encryption, if applicable. The customer is responsible for encrypting and
decrypting the data. Hence, only the customer has access to un-encrypted data.
4. How is the process of initial loading of the data into SAP HANA DB Services handled?
• Physical Media: The customer creates an archive (example tar) file with the data, then compresses
and encrypts the achieve file. This can be shipped on the customer provided media (CD, DVD, USB
storage) to SAP HANA DB Services data center where SAP HANA DB Services operations will
perform a virus scan and transfer the data file to the customer VLAN. The customer is then
responsible for decrypting, uncompressing and loading the data into their SAP HANA DB Services
instance. Note that the encryption key stays with the customer at all times.
• Electronic Transfer: The customer will be provided access to a SFTP server with a user and
password (password to be reset at first login). The customer can then transfer the data directing
over the network into SAP HANA DB Services instance. However, this may not be a viable option
for larger data volumes.
5. Can a backup of SAP HANA DB Services instance be restored to an on premise
instance of SAP HANA?
Yes, as long as SAP HANA DB Services and SAP HANA on premise licenses are valid, and the
SAP HANA versions match, backup data can be transferred. Please follow your license agreements
carefully before you transfer any data between SAP HANA DB Services and SAP HANA on
premise.
CANCELLATION PROCESS
1. How do the customers cancel their subscription?
Customers can trigger their cancellation at SAP HANA DB Services support system (OSS). SAP
processes the payment, decommissions the server at termination date, and makes data available
to the customer. All communications are made through OSS messages.

2. How do the customers recover their data after cancelling their subscription?
All the data and the 3rd party application images belong to the customer. To recover
these after the customer cancels a subscription, the customer can use the following
services:
• Take a complete data backup. This backup can be transferred to any SAP HANA system with
a valid license to recover.
• Export SAP HANA artifacts using SAP HANA Studio or command line tools, and import into
any SAP HANA system.
• Request data be mailed to the customer via high capacity HDDs for exceptionally large volumes
of data.

3. How long after cancellation can the customers recover their data?
Customers will be able to download their data at any time during their subscription, and up to
30 days after the cancellation of the service.
SAP HANA APPSERVICES
1. What is SAP HANA AppServices?
SAP HANA AppServices is ideal for the creation of innovative, consumer grade applications, and for
the extension of cloud and on premise applications. It is packed with features that enable the realtime,
secure applications required to succeed in today’s always-on, mobile, social and data driven
world.
2. What does SAP HANA AppServices include?
Building on the capabilities of SAP DB Services, SAP HANA AppServices includes support for
integration, analytics, mobile, portals, security and collaboration, and is available by purchasing
license and infrastructure subscriptions in configurations from 64 GB to 1TB. It also includes
shared services for application management, systems management, administration and
monitoring.
3. What distinguishes SAP HANA AppServices from competitive platform offerings?
The following features differentiate SAP HANA AppServices from other competitive platform offerings:
• Highly scalable, reliable, and secure platform – certified to meet the latest industry cloud standards
– for building, deploying, and managing mission-critical, cloud-based enterprise business applications
• Native connectivity to back-end enterprise business content, including content from SAP
and non- SAP solutions, whether running in the cloud or on premise
• Leveraging of the real-time, in-memory computing technology and embedded analytics of
the SAP HANA database, enabling the kinds of applications not possible on other business
platforms

4. What are examples of applications that can be developed with SAP HANA AppServices,
and of customers who have built solutions with the platform?
As stated above, SAP HANA AppServices is ideal for the creation of consumer grade applications,
and the extension of cloud and on premise applications. As an example, Danone has used built
several solutions with SAP HANA AppServices, including an e-commerce site for its customers, and
a call center application for its employees. Both solutions leverage SAP HANA AppServices to
deliver a more personalized experience for its customers, and both provide seamless integration with
SAP on premise systems.
Accenture used SAP HANA AppServices to build HR Audit and Compliance as-a-service, which helps
its clients complete accurate audit and compliance reporting. This solution extends cloud-based
SuccessFactors to reconcile inconsistent Human Capital Management (HCM) data, particularly for its
clients that operate in a hybrid environment.

5. How is SAP HANA AppServices licensed?
SAP HANA AppServices is provided via a monthly subscription, minimum subscription period is 12
months.
The Starter Edition of SAP HANA AppServices includes a 32 GB or 64 GB SAP HANA instance,
along with 10 GB of document storage, 10 GB bandwidth volume, and several other features.
For the Production Instance of SAP HANA AppServices, two editions are available: Standard and
Premium. The Standard Edition includes a number of features, including support for one domain,
50GB of document storage, and 500GB of network bandwidth volume. The Premium Edition includes
support for up to three domains, along with 100GB of document storage, 1TB of network bandwidth
volume, SAP HANA Cloud Integration, and more.

6. What is the duration of the SAP HANA AppServices license?
SAP HANA AppServices is licensed on a monthly subscription basis. Minimum subscription period is 12 months.

7. How can I buy SAP HANA AppServices?
• SAP HANA AppServices is available on the SAP HANA Marketplace and is billed on an
automatically renewing monthly subscription basis. Existing SAP customers who are set up as ebuyers
can buy SAP HANA AppServices on SAP HANA Marketplace immediately, and can be
billed using SAP invoicing.
• Customers in the US & Canada can also buy with a major credit card. First-time buyers, including
SAP customers not set up for e-buying, should first register on SAP HANA Marketplace and obtain
a Customer ID. Once the Customer ID is received, they can go into SAP HANA Marketplace and
buy SAP HANA AppServices using invoicing (or for customers in the US & Canada, invoicing or a
major credit card).

8. Is there a commercialization model of SAP HANA AppServices for partners?
A thriving partner channel is a key part of the go-to-market strategy for SAP HANA AppServices, and SAP HANA Cloud Platform overall. Partners that want to build and extend a successful cloud
business can start by joining the SAP PartnerEdge® program for Application Development. Members
of this fast-growing program can:
• Access a comprehensive set of developer licenses, resources, services, and professional
Support for all SAP platforms
• Network and collaborate with a passionate and expanding community of developers
• Become entitled to use the appropriate font treatment or payable SAP certification services for
solutions that pass a formal application review
• Receive the appropriate SAP certification logo for approved applications
• Market and sell their applications on SAP Store to over 232,000 SAP customers To learn more
and apply today, visit www.sapappsdevelopmentpartnercenter.com.

9. How can I get access to SAP HANA AppServices?
To get your free developer license for SAP HANA AppServices, go to the SAP HANA Cloud
Platform Developer Center page on SAP Community Network at www.sap.com/clouddeveloper.
In the “Developer Freebies” section, click the link for the developer license edition and follow the stepby-step
instructions for obtaining your free developer license. You can also download and set up the
software development kit and Eclipse tools.

10. How can I connect to my on premise software from SAP HANA AppServices?
SAP HANA AppServices provides a secure, reliable, and easy-to-consume connectivity
service for on premise systems. The connectivity service within the platform consists of
software that is deployed on premise behind the firewall. You can configure this connectivity
service using the Eclipse-based SDK, part of SAP HANA AppServices technology.

11. Is the platform’s connectivity service the same as SAP NetWeaver Gateway technology
or SAP NetWeaver Process Integration (SAP NetWeaver PI) technology?
This connectivity service is one of a number of application services within SAP HANA AppServices. It manages the flow of data between the cloud and one or more predefined “destinations.” The
destinations can be SAP NetWeaver Gateway, SAP NetWeaver PI, or any other on- premise resource.

12. What infrastructure does SAP HANA AppServices run on?
SAP HANA AppServices runs on infrastructure in data centers operated by SAP. Today, there are
data centers in Europe and the US. SAP is in the process of rolling out the platform to data centers
around the world. The goal is to have at least two data centers per region for high availability and
fault tolerance.

13. How will SAP protect my data in the cloud?
SAP has designed its data centers to offer comprehensive, multilevel security engineered to protect
your mission-critical business data and assets. The built-in security extends from maintaining strong
physical security of the data center to safeguarding the data at rest and in transit.

14. Has SAP HANA AppServices received third-party certification?
SAP HANA AppServices is certified to meet standards including ISO 27001, Statement on Auditing
Standards (SAS) 70 Type II, and International Standard on Assurance Engagements (ISAE) 3402.
Audits are conducted regularly, and SAP plans to renew certifications upon their expiration. SAP is
also exploring certifications for the platform components not covered in the infrastructure audit.
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