SAPup broke during phase DBCHK_PRE in module PREP_PRE_CHECK / Checks the system status
Error Message: OSQL call failed for MSSUPGGETREL
You hit this error during SUM extraction phase and if your database is Microsoft SQL Server
Install SQLCMD for Sql server2014 as per this notes http://www.microsoft.com/download/details.aspx?id=29065
After Install SQLCMD Restart SUM.